Frequently Asked Questions

After failing to find a resolution through customer service, many customers feel that there are no options to fight back against corporations. In fact, most companies do not allow the consumer to bring a claim in front of a jury or as a class action. Instead, consumers agree to resolve their claim through arbitration or in small claims court, processes that may be foreign, daunting, and intimidating to those who are unfamiliar with it.

Bachuwa Law comes to the aid of you, the consumer, by representing your interests in these disputes.

We work on a contingency fee. We only get paid should your claim settle or if we prevail in arbitration.

Arbitration is an alternative dispute resolution process where a third-party neutral decides a dispute. The decision of the arbitrator is final (meaning it generally cannot be appealed) and the award is enforceable in court.

The Agreement to Arbitrate should be in your contract with the company. Please contact the company directly if you do not have the agreement. Please let us know if you have difficulty finding the agreement.

Most consumer arbitration disputes of this nature are handled by submitting documents. The rest can be resolved through a Zoom hearing.

The length of process varies depending on the complexity of the claim, the willingness of the parties to settle, and the availability of the arbitrator.